✓ UK's Trusted Flooring Specialist
Returns
To start a return or cancellation, contact us at info@thewoodenfloorstore.com with your order number and details of the goods.
Cancelling Your Order
You have the right to cancel your order within 14 days of receiving your goods. To cancel, email us at info@thewoodenfloorstore.com with a clear statement of your decision before the 14-day period expires.
Once we have received the returned goods, we will process your refund to the original payment method at no charge to you. Refunds are typically processed within 72 hours. If yours has not arrived after that time, please contact us.
Please note: all deposits are non-refundable.
If the goods have been handled beyond what is reasonably necessary to inspect them, we may make a deduction from your refund to reflect any reduction in value.
If you have ordered more than you needed, we can arrange a collection at a convenient time. Please email us at info@thewoodenfloorstore.com with your order number and the details of what you would like to return.
Goods must be returned in the same condition as received. The cost of collection will be discussed with you before it is arranged and deducted from your refund total. Refunds are processed once returned goods have been received and inspected, and are typically completed within 72 hours.
Returns are not accepted more than 28 days after delivery, as stock batches change regularly.
We cannot accept part order returns or returns of special or made-to-order items.
Returning Unused Goods
Damaged or Faulty Goods
In the unlikely event that your order arrives damaged or faulty, we will arrange an exchange or full refund, including on special and made-to-measure items. You must notify us within 7 days of delivery.
Email us at info@thewoodenfloorstore.com with your order number and details of the damage. We will arrange collection at no cost to you.
Your Statutory Rights
Nothing in these terms affects your statutory rights.