Standard Delivery
Our standard 2–3-day UK delivery costs £45, inclusive of VAT. Deliveries are kerbside, typically between 9am–5pm, depending on your area. Please ensure someone is available and there is suitable access. Failed deliveries will incur an additional charge. For next-day, Saturday, AM or timed deliveries, please contact info@thewoodenfloorstore.com. Next-day delivery is subject to stock and unavailable to the Highlands & Scottish Islands, Isle of Man and Channel Islands. We also deliver to the Republic of Ireland. Delivery surcharges may apply to certain areas, including the Channel Islands, Isle of Man, Isle of Wight, Hebrides and Stornoway. Please see our Terms & Conditions for full delivery information.
Returns
If you wish to return a product, please contact us before arranging the return so we can provide the relevant instructions. Please note that any return delivery or collection charges will be passed on to the customer. All returns must arrive back with us within 28 days of receiving the goods. Returned products must be in suitable, unused and resalable condition, subject to our Terms & Conditions. For full information regarding returns, exclusions and applicable charges, please see our Terms & Conditions section. Certain special-order items, including Quick-Step products, may be subject to a restocking and return fee and must be returned within 28 days. Please contact us before returning any special order items to confirm applicable charges. See our Terms & Conditions for full details.